Join a healthcare team as an Admissions Support Specialist responsible for helping create a smooth and welcoming admissions experience for residents and their families.
This role supports the admission process from referral through arrival, working closely with facility leadership, nursing, admissions, and the business office. The position involves administrative coordination, resident and family communication, documentation support, and assistance with insurance and eligibility-related tasks.
Key duties include:
- Coordinating the admissions process and ensuring required documentation is completed accurately and on time
- Communicating with hospitals, insurance providers, clinical teams, residents, and families regarding referrals and admissions
- Supporting insurance verification, financial eligibility, authorizations, and other pre-admission requirements
- Preparing, organizing, completing, and maintaining admission paperwork and resident records
- Helping maintain accurate resident pay status and census information
- Providing backup support to the Business Office Manager, including daily census records
- Conducting facility tours and sharing information with prospective residents and families
- Tracking referrals and admissions and escalating barriers or delays to leadership
- Assisting with audits, reports, recordkeeping, scheduling, transportation coordination, document preparation, correspondence, and phone coverage
- Supporting office and medical supply ordering when needed
- Maintaining confidentiality and following HIPAA, infection control, safety, and facility policies
Requirements & Qualifications
Qualifications and preferred experience:
- High school diploma or equivalent required
- At least 1 year of experience in admissions, administrative support, healthcare, office coordination, or a related role preferred
- Experience in skilled nursing, long-term care, senior living, or another healthcare environment is preferred but not required
- Knowledge of insurance verification, authorizations, resident financial eligibility, or long-term-care pay sources is a plus
- Experience with admissions paperwork, medical records, census management, or healthcare administrative systems is a plus
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a busy environment
- Comfortable handling confidential and sensitive information
- Proficiency with office technology, documentation, email, and data entry
- Ability to work independently and as part of a team
- Must be able to sit, stand, walk, bend, reach, and occasionally lift or carry up to 40 pounds
- Flexibility to assist outside normal business hours, including occasional weekends or holidays, may be required
Location
Portland, Oregon, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago