Medical Case Manager role supporting HQ AFRC aeromedical case management, with a primary focus on adjudication support, final disposition processing, and unit/member customer support.
- Process high-volume aeromedical cases for HQ AFRC.
- Prepare cases for provider adjudication and ensure case files are complete.
- Compile final disposition packages and member mail-outs.
- Serve as a day-to-day help desk for medical personnel across the force.
- Cross-train on all team functions and rotate into intake and data entry during surge periods.
- Work on-site at Robins AFB in Warner Robins, GA, with situational telework available only by prior approval.
Requirements & Qualifications
Required Qualifications
- Military medical experience strongly preferred.
- Demonstrated experience processing and managing physical exams and medical standards in a military medical environment or equivalent civilian aeromedical, occupational health, or disability evaluation system.
- Working knowledge of medical standards for retention, flying classes, Line of Duty (LOD) determinations, and special operational duty for the USAF.
- Familiarity with the Aeromedical Waiver Guide (AMWG), Medical Standards Directory (MSD), applicable AFIs, and 422/469 and DES processes, or ability to quickly learn them.
- Basic knowledge of anatomy, physiology, disorders of human body systems, and emergency medical care procedures.
- Proficiency with medical terminology and ICD-10 coding for case documentation.
- Strong oral and written communication skills with the ability to translate complex medical and administrative instructions.
- Project-management and workflow-tracking skills.
- Proficiency with Adobe PDF and Microsoft Office applications.
- Strong typing skills, including QWERTY and 9-key/numeric pad input.
- Ability to work independently with excellent time management and prioritization.
- Exceptional customer service, interpersonal, and de-escalation skills.
- Ability to read, write, speak, and understand English fluently.
- Must be able to obtain and maintain a favorable Tier 1 background investigation.
- Must complete required government-provided training and sign the NDA prior to performance.
Benefits & Perks
Compensation and Work Conditions
- Full-time, non-exempt position under the Service Contract Act.
- Base wage of $21.76 per hour.
- Health & Welfare pay of $5.55 per hour.
- Overtime is not authorized unless approved by the client.
- Government-provided training and system access.
- Equal opportunity employer.
- E-Verify participation.
- No required travel; relocation and travel are not reimbursed.
Location
Georgia, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
No
Posted
3 months ago
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