Process high-volume aeromedical cases for HQ AFRC with a primary focus on preparing cases for provider adjudication, compiling final dispositions, and serving as the unit/member help desk. The role includes cross-training across all team functions, with rotation into intake and data entry during surge periods.
Key duties include confirming case files are complete, compiling final disposition packages and member mail-outs, providing day-to-day support to medical personnel across multiple units, routing correspondence, and assisting with disposition of Line of Duty (LOD) determinations and related actions. The position is on-site at HQ Air Force Reserve Command in Warner Robins, Georgia, with situational telework available only with prior approval.
Required qualifications
- Experience processing and managing physical exams and medical standards in a military medical environment, or an equivalent civilian aeromedical, occupational health, or disability evaluation system.
- Working knowledge of medical standards for retention, flying classes, Line of Duty determinations, special operational duty, and related USAF processes.
- Familiarity with the Aeromedical Waiver Guide, Medical Standards Directory, applicable AFIs, and 422/469 and DES processes, or the ability to quickly learn them.
- Basic knowledge of anatomy, physiology, human body systems, emergency medical care procedures, and medical terminology.
- Proficiency with ICD-10 coding for case documentation.
- Strong oral and written communication skills, customer service, de-escalation, and workflow tracking abilities.
- Proficiency with Adobe PDF, Microsoft Office, and numeric keypad typing.
- Ability to work independently, manage priorities, and communicate clearly with members and units.
- Must be able to obtain and maintain a favorable Tier 1 NACI background investigation.
- Must sign the AFRC/SG Non-Disclosure Agreement and complete required government-provided training.
Preferred qualifications
- In-depth knowledge of LOD determinations and Medical Evaluation Board processes.
- Prior hands-on experience in a USAF/AFRC/ARC aeromedical or reserve medical unit.
- Experience with AIMWTS, ECT, or PEPP systems.
Compensation and work conditions
- Service Contract Act wage category with base wage of $21.76 per hour and Health & Welfare at $5.55 per hour.
- Full-time, non-exempt position.
- Overtime is not authorized unless approved by the client.
- Government-provided systems access and training.
- Equal employment opportunity and E-Verify participation.
Location
Georgia, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
1 month ago