We are looking for an experienced A/R Collection Specialist to perform insurance follow-ups and patient collections for an Ambulatory Surgery Center. The role requires knowledge of insurance contracts and claims processing, along with familiarity with ASC billing guidelines. The successful candidate must be able to work independently and as part of a team, manage multiple tasks, and maintain professionalism and trustworthiness.
Requirements & Qualifications
Responsibilities
- Monitor accounts to identify outstanding debts.
- Perform timely follow-up activities on all accounts to ensure prompt payment.
- Identify coding or billing problems from EOBs and correct errors in a timely manner.
- Review denials as they come in to monitor trends.
- Prepare accounts for rebilling and secondary insurance filing; send to carriers with necessary documents as needed.
- Complete and file appeals to different payers for short payments and/or denials.
- Update patient account records to document actions taken.
- Investigate historical data for each debt or bill.
- Contact patients/clients regarding overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
Qualifications
- Proven experience as a Collection Specialist or similar role.
- Knowledge of billing procedures and collection techniques.
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office and databases.
- Knowledge and understanding of ICD-10 and CPT codes.
- Excellent written and verbal communication skills.
- Strong negotiation and problem-solving skills.
- Ability to manage stress and maintain patience.
Benefits & Perks
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location
Florida, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago