The Senior Release of Information Specialist receives, analyzes, and processes incoming requests for patient medical records. The role verifies the validity of requests, ensures proper authorization for release, and securely sends records to healthcare providers and entities to support the coordination of care.
This position also handles requests received in person, by phone, email, or fax, enters requests into ROI systems, explains forms and processes to requesters, and helps protect patient privacy and comply with all regulatory, institutional, federal, and state requirements.
Additional responsibilities include providing coverage for all Release of Information areas, including patient-facing locations, processing PACS radiology imaging requests, assisting with training and cross-training, supporting research and problem-solving, escalating sensitive issues, and helping the ROI Supervisor with workflow and schedule coordination.
Minimum Requirements
- High school diploma or GED
- At least 4 years of experience in release of information
- Knowledge of medical terminology
- Proficiency with Windows, Microsoft Office, and Outlook
- Strong data entry skills
- Excellent customer service skills
- Ability to multitask while handling a high volume of incoming calls
- Ability to meet deadlines and shift priorities
- Ability to follow established procedures
- Strong problem-solving skills and ability to research, collect, interpret, and analyze data
- Training in de-escalation techniques
Preferred Qualifications
- Experience in release of information or medical records
- HIPAA knowledge
- Health Information Management credentials
- Experience with Cerner applications and PACS software
Location
Tampa, Florida, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
3 weeks ago