Senior Collector - Physician Billing

Elevating your team’s knowledge and your customers’ understanding of medical billing can make a real difference in someone’s life, especially following a complex illness. As a Senior Collector, you are a vital member of the healthcare financial team responsible for ensuring claims are processed and billed accurately.

As a mentor and resource to fellow billing staff, you also support special projects, help identify problems, develop resolutions, and implement change. With an empathetic approach, you help simplify the bill resolution process and offer financial options during what may be a stressful time in the patient’s healthcare journey.

Your everyday

• Maintain responsibility for the timely submission of all professional claims assigned.
• Work daily electronic billing files and submit insurance claims to third-party payers.
• Review daily edit reports from the professional billing system and make necessary corrections to allow electronic submission.
• Review error reports from electronic payers, identify errors, and make appropriate corrections to ensure accurate claim submission.
• Monitor claim rejections for trends and issues and report findings to the supervisor.
• Prepare and submit manual insurance claims to third-party payers who do not accept electronic claims or who require special handling.
• Coordinate medical record requests as needed.
• Document billing activity on patient accounts and ensure compliance with all state and federal billing regulations.
• Report suspected compliance issues to the billing manager and/or supervisor.
• Work with supervision, management, and patient accounting staff to improve processes, increase accuracy, create efficiencies, and achieve departmental goals.
• Observe best-practice processes in billing, follow-up, and customer service activities.
• Participate in staff training aligned with improvement opportunities and Medicare/Medicaid requirements.
• Act in accordance with LCMC Health’s mission and values while serving as a role model for ethical behavior.
• Adhere to federal and state regulations related to the protection of patient information, including HIPAA and facility-specific guidelines.