We are seeking a detail-oriented Patient Account Representative to join the Business Office team. This role is responsible for managing insurance accounts receivable, following up on outstanding claims, resolving claim issues, and ensuring timely reimbursement from third-party payors.

Responsibilities include:

Follow up on outstanding insurance claims and resolve payment issues.
Review, correct, and resubmit denied or rejected claims.
Utilize claims clearinghouse systems to manage claim submissions and edits.
Review and interpret Explanation of Benefits (EOBs) to ensure claims are processed and paid correctly.
Complete account adjustments with supporting documentation.
Maintain productivity standards of 30-40 accounts worked per day.
Collaborate with Financial Counselors and Business Office leadership regarding reimbursement and eligibility concerns.

Qualifications

High school diploma or equivalent required.

Minimum of 3 years of hospital admissions, billing, collections, or accounts receivable experience required.

Ability to read, understand, and analyze Explanation of Benefits (EOBs) and identify claim payment discrepancies.

Strong attention to detail and problem-solving skills.

Psychiatric or behavioral health experience preferred.