The ROI Specialist supports a client site by handling Release of Information (ROI) requests for patient medical records.
This position is on-site in Nashville, TN.
Responsibilities include:
- Determining which records can be released by reviewing requestor information in accordance with HIPAA guidelines and gathering patient data from electronic, off-site, or physical records
- Answering phone calls regarding ROI issues
- Responding to walk-in customers requesting medical records and logging customer information into the ROI On-Line database
- Processing priority requests from physician offices and faxing records as needed
- Logging medical record requests into the ROI On-Line database
- Scanning medical records into the ROI On-Line database
- Complying with site facility policies and regulations
- Handling and recording cash payments for requests at designated sites
- Performing other duties as assigned
Requirements & Qualifications
- High School Diploma or GED required
- Proficiency using computer applications
- One or more years of experience entering data into computer systems
- Experience using the internet required
- Ability to work independently and meet production goals
- Strong verbal communication skills
- Demonstrated success responding to customer inquiries
- Strong attention to detail
- Proven dependability
- Prior experience in Release of Information in a physician's office or HIM department preferred
- Knowledge of medical terminology preferred
- Knowledge of HIPAA regulations preferred
Benefits & Perks
Eligible employees may receive a comprehensive benefits package, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Nashville, Tennessee, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago