The ROI Specialist provides on-site support at a client facility for Release of Information (ROI) requests related to patient medical records.
This is a fully on-site role located in Lake Charles, LA.
Key responsibilities include:
- Reviewing requestor information and determining which records may be released in accordance with HIPAA guidelines.
- Obtaining pertinent patient data from electronic, off-site, and physical records.
- Answering phone calls regarding ROI issues.
- Responding to walk-in customers requesting medical records and logging information into the ROI On-Line database.
- Processing priority requests from physician offices and faxing records as needed.
- Logging and scanning medical record requests into the ROI On-Line database.
- Complying with site facility policies and regulations.
- Handling and recording cash payments for requests at specified sites.
- Performing other duties as assigned.
Requirements & Qualifications
Qualifications
- High school diploma or GED required.
- At least 1 year of experience entering data into computer systems.
- Experience using the internet is required.
- Ability to work independently and meet production goals.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Strong attention to detail.
- Proven dependability.
- Prior experience in Release of Information in a physician's office or HIM department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
Benefits & Perks
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Louisiana, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago