The ROI Specialist provides support at a client site for Release of Information (ROI) requests for patient medical records.
Responsibilities include reviewing requester information in accordance with HIPAA guidelines, obtaining pertinent patient data from electronic, off-site, or physical records, answering ROI-related phone calls, assisting walk-in customers, processing physician office requests, logging and scanning medical record requests into the ROI Online database, complying with facility policies and regulations, and handling cash payments for requests when needed.
The role requires strong attention to detail, independent work, and meeting production goals established by MRO.
Qualifications
- High school diploma or GED required
- 1+ year of experience entering data into computer systems
- Experience using the internet required
- Strong verbal communication skills
- Demonstrated success responding to customer inquiries
- Ability to work independently and meet production goals
- Strong attention to detail
- Proven dependability
- Prior ROI experience in a physician's office or HIM department is a plus
- Knowledge of medical terminology is a plus
- Knowledge of HIPAA regulations is preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Michigan, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago