The ROI Specialist provides support at a specified client site handling Release of Information (ROI) requests for patient medical records.
Responsibilities include reviewing requestor information to determine which records may be released in accordance with HIPAA guidelines, obtaining relevant patient data from electronic, off-site, or physical records, answering phone calls regarding ROI issues, and assisting walk-in customers as needed. The role also involves processing physician office requests, faxing information to physician offices, logging medical record requests, scanning records into the ROI Online database, complying with site policies and regulations, and handling/recording cash payments at some sites. Additional duties may be assigned.
Qualifications
- High school diploma or GED required
- 1 or more years of experience entering data into computer systems
- Experience using the internet required
- Ability to work independently and meet production goals
- Strong verbal communication skills
- Demonstrated success responding to customer inquiries
- Strong attention to detail
- Proven dependability
- Prior experience in Release of Information in a physician's office or HIM department is a plus
- Knowledge of medical terminology is a plus
- Knowledge of HIPAA regulations is preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Chicago, Illinois, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago