The ROI Specialist provides on-site support at a client facility for Release of Information (ROI) requests related to patient medical records.
Responsibilities include:
- Reviewing requestor information and determining which records may be released in accordance with HIPAA guidelines
- Obtaining patient records from electronic, off-site, and physical sources
- Answering phone calls regarding ROI issues
- Assisting walk-in customers requesting medical records and logging customer information into the ROI Online database
- Processing urgent requests from physician offices and faxing records when needed
- Logging and scanning medical record requests into the ROI Online database
- Complying with site facility policies and regulations
- Handling and recording cash payments for requests at some sites
- Performing other duties as assigned
Requirements & Qualifications
- High school diploma or GED required
- One or more years of experience entering data into computer systems
- Experience using the internet
- Ability to work independently and meet production goals
- Strong verbal communication skills and customer service experience
- Strong attention to detail
- Dependable work history
- Prior experience in Release of Information or an HIM department is a plus
- Knowledge of medical terminology is a plus
- Knowledge of HIPAA regulations is preferred
Benefits & Perks
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Colorado Springs, Colorado, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago