The ROI Specialist provides support at a specified client site for Release of Information (ROI) requests related to patient medical records.
Responsibilities include:
- Determine which records can be released by reviewing requester information in accordance with HIPAA guidelines and obtaining relevant patient data from electronic, off-site, or physical records.
- Answer phone calls regarding ROI issues.
- Assist walk-in customers requesting medical records and log customer information into the ROI Online database.
- Process priority requests from physician offices and fax information as needed.
- Log medical record requests into the ROI Online database.
- Scan medical records into the ROI Online database.
- Comply with site facility policies and regulations.
- Handle and record cash payments for requests when required.
- Perform other duties as assigned.
Requirements & Qualifications
- High school diploma or GED required.
- One or more years of experience entering data into computer systems.
- Experience using the internet is required.
- Ability to work independently and meet production goals.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Strong attention to detail.
- Proven dependability.
- Prior experience in Release of Information in a physician's office or HIM department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
- Proficiency using computer applications.
Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Pennsylvania, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago