The ROI Specialist provides support at a specified client site for release of information requests for patient medical records.
Responsibilities include reviewing requestor information in accordance with HIPAA guidelines, determining which records may be released, and obtaining pertinent patient data from electronic, off-site, or physical records. The role also includes answering phone calls about ROI issues, responding to walk-in customers requesting medical records, processing physician office requests on a priority basis, logging requests into the ROI On-Line database, scanning records into the system, complying with site facility policies and regulations, and handling cash payments for requests when required.
Employees work at client facilities throughout the United States and are expected to meet production goals while maintaining accuracy, professionalism, and attention to detail.
High school diploma or GED required.
One or more years of experience entering data into computer systems is required, along with experience using the internet.
Strong verbal communication skills and demonstrated success responding to customer inquiries are expected.
Ability to work independently, meet production goals, and maintain attention to detail is required.
Prior experience in Release of Information in a physician's office or HIM department is a plus.
Knowledge of medical terminology is a plus.
Knowledge of HIPAA regulations is preferred.
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan
Location
Las Vegas, Nevada, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago