The ROI Specialist is responsible for providing support at a specified client site for Release of Information (ROI) requests for patient medical records.
Key responsibilities include:
- Determining records to be released by reviewing requester information in accordance with HIPAA guidelines and obtaining pertinent patient data from electronic, off-site, or physical records.
- Answering phone calls concerning various ROI issues.
- Responding to walk-in customers requesting medical records and logging information into the ROI Online database.
- Processing requests from physician offices on a priority basis and faxing information as needed.
- Logging and scanning medical record requests into the ROI Online database.
- Complying with site facility policies and regulations.
- Handling and recording cash payments for requests where applicable.
- Performing other duties as assigned.
Requirements & Qualifications
Required qualifications:
- High school diploma or GED.
- Proficiency using computer applications.
- One or more years of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently and meet production goals.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Strong attention to detail.
- Proven dependability.
Preferred qualifications:
- Prior experience in Release of Information in a physician's office or HIM department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Benefits & Perks
Eligible employees may have access to:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
South Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago